Privacy

What we collect

• Contact and delivery details -- name, email address, shipping address, and a phone number where a carrier needs one.
• Subscription and order information -- your plan, order history, skipped months, and delivery and tracking status.
• Payment information -- handled by our payment processor. We receive confirmation of payment and a card type and last four digits; we never receive or store your full card number.
• Messages -- what you send us by email about an order, a subscription, or a return.
• Technical information -- pages requested, browser and device type, and IP address, recorded in server logs.

Why we use it

• To run your subscription: billing it monthly, printing your crate, and shipping it to you.
• To answer your messages.
• To take payment and to detect and prevent fraud.
• To keep tax and accounting records, which the law requires us to hold.
• To keep the site working and secure.

Who we share it with

We share personal information with the service providers who make the subscription work -- payment processing, hosting, and the carriers who deliver your crate -- under contract and only so far as they need it to do that job. We also share it where the law requires, such as with tax authorities.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We do not use advertising or third-party tracking cookies.

How long we keep it

Order and payment records are kept for 7 years to meet tax and accounting obligations. Email correspondence is kept for up to 2 years. Server logs are kept for up to 12 months.

Your rights

You may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or ask for it in a portable format. You may also ask us to stop sending you email at any time. We won't treat you differently for exercising these rights.

To make a request, email info@miniaturecrate.comfrom the address on your subscription. We may need to confirm it's you before we act, which protects your information as much as it does us.

Cookies

We use only the cookies and local storage needed to keep your cart and your account session working. There are no advertising cookies and no third-party analytics.

Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit and restricted access. No method of transmission or storage is completely secure.

Age

Crates are intended for subscribers aged 14 and up, and a subscription is held by an adult. We don't knowingly collect personal information from children under 13. If we learn that we have, we will delete it.

Changes

We may update this policy. The version line at the bottom of this page shows when it last changed.

Contact

info@miniaturecrate.com